Returns & Refunds
Changed Your
Mind?
Because we shop on your behalf, your purchase contract is with the underlying UK retailer — their returns policy is what applies. We're happy to handle the return for you, but return shipping is covered by you.
Important
We Shop on Your Behalf
hwejjeg is a personal shopping service. When you place an order, the underlying purchase contract is between you and the UK retailer we buy from on your behalf — their published returns policy is what governs your return, including the return window, accepted condition, and what is and isn't refundable.
Please check the relevant retailer's returns policy (linked below) before requesting a return. We're happy to handle the return on your behalf — you just cover the cost of shipping the items back to our UK warehouse.
At a Glance
How Returns Work
Retailer's Policy Applies
Return windows, condition requirements, and refund eligibility are all set by the original UK retailer. Always check their policy first.
We'll Handle It For You
Returning to a UK retailer from Malta is fiddly. Send the items back to us and we'll process the return with the retailer on your behalf.
Return Shipping Paid by You
The cost of shipping the items back to our UK warehouse is covered by you. Choose any tracked service you prefer.
Refund Once Retailer Accepts
Once the retailer accepts the return and issues their refund, we refund you the corresponding amount — including any pre-paid Maltese VAT — in the same currency you paid in (GBP or EUR), to your original payment account.
Check Before You Return
Retailer Returns Policies
Your return is governed by the policy of the retailer we purchased from on your behalf. Find the relevant link below.
Retailer
Primark
View returns policy
Retailer
George at Asda
View returns policy
Retailer
H&M
View returns policy
Retailer
Tu at Sainsbury's
View returns policy
Links open the retailer's own returns policy page. If anything looks out of date, please email us and we'll point you in the right direction.
Step by Step
How to Request a Return
We'll handle the back-and-forth with the retailer on your behalf.
Check the Retailer's Policy
Find the relevant retailer in the list above and confirm the return window, condition requirements, and any exclusions still apply to your items.
Email Us
Send a return request to support@hwejjeg.eu with your order number and the items you'd like to return.
Ship It Back to Us
We'll reply with our UK return address. Pack the items securely and send them back via any tracked service at your cost. Keep your tracking number.
Get Refunded
We process the return with the retailer and refund you the corresponding amount, in your original currency, to your original payment account.
Please Note
Common Exclusions
Each retailer sets their own rules — their policy is what governs your return — but these exclusions are typical:
- Items that have been worn, washed, or altered.
- Items returned without their original tags.
- Underwear, swimwear, and pierced jewellery once the hygiene seal has been broken.
- Returns requested outside the retailer's return window.
If your item arrives damaged or incorrect, please email us within 48 hours of delivery at support@hwejjeg.eu — we'll cover the return cost and arrange a replacement or refund with the retailer.
Need Help With a Return?
Our team is here to help. Drop us a line and we'll get you sorted.