Returns & Refunds
Changed Your
Mind?
You have 14 days from delivery to return any unworn, unwashed item for a refund. Return shipping is paid by the customer.
At a Glance
Our Returns Policy
14 Days to Return
You have 14 days from the day your parcel is delivered to request a return.
Return Shipping Paid by You
The cost of returning your parcel to our UK warehouse is covered by you. Choose any tracked service you prefer.
Full Refund of Your Order
Once we receive and check the return, we refund the full amount you paid us — including any VAT — to your original payment method.
Unworn & In Original Condition
Items must be unworn, unwashed, with all original tags attached and any hygiene seals intact.
Step by Step
How to Return an Item
A straightforward process to get your refund.
Email Us
Send a return request to support@hwejjeg.com with your order number and the items you'd like to return.
Ship It Back
We'll reply with our UK return address. Pack the items securely and send them back via any tracked service. Keep your tracking number.
Get Refunded
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–10 working days.
Please Note
Items We Can't Accept Back
- Items that have been worn, washed, or altered.
- Items returned without their original tags.
- Underwear, swimwear, and pierced jewellery once the hygiene seal has been broken.
- Returns received outside the 14-day window.
If your item arrives damaged or incorrect, please email us within 48 hours of delivery at support@hwejjeg.com — we'll cover the return cost and get a replacement out to you.
Need Help With a Return?
Our team is here to help. Drop us a line and we'll get you sorted.